23 September 2015

Customer Service Excellence (CSE) success for Facilities Management

The Estates Services Facilities Management team has received accreditation to the nationally-recognised Customer Service Excellence (CSE) standard.

CSE tests the areas that research has shown to be a priority for customers. These include high standards of service delivery, timeliness, information, professionalism and staff attitude. The CSE Assessor also looks for evidence of staff demonstrating an understanding of their service users’ experience.

Paul Goffin, Director of Estates says: ‘This is wonderful news for the Facilities Management team and is the first important step in our goal of achieving CSE accreditation for the whole department.

‘The team members have demonstrated they have an understanding of customer insight and that they are dedicated to ensuring that continuous customer satisfaction is achieved.

I look forward to celebrating the successes of all of our teams as we deliver CSE across the whole department.’

More information about CSE is available here