Customer_bulletin_banner-People Capital Projects Buildings & Space Environmental Sustainability Round-up People Achievements Coming up

New Head of FM appointedLisa Hofen, Facilities Management

Lisa Hofen has been appointed Head of Strategic FM, after having acted up in the role since the departure of Liz Kitchener in late autumn. Lisa is responsible for staff development and training across the FM team and led the creation of its acclaimed apprenticeship scheme with Abingdon & Witney College in 2016.

She is a member of the Royal Institution of Chartered Surveyors (MRICS), and a Non-Executive Director of the British Institute of Facilities Management (BIFM). She speaks at industry FM events and runs the BIFM Oxford and County Forum, a regional networking group which brings together FM peers across industry sectors.

Apprenticeship Awards for two Estates Services people

Jordan Morris, a Reprographics Apprentice with the University Print Studio, received the 1st Year Apprentice Award. The 2nd Year Apprentice Award went to Lewis Aprea, Apprentice Building Maintenance Operative with the Direct Labour Organisation (DLO).

In nominating her for the award, Jordan’s manager Sarah King noted that she has has shown exceptional commitment and loyalty to the team and consistently gone above and beyond the call of duty, singlehandedly taking on responsibility for tasks that would never normally be expected of an apprentice.

She recently applied successfully for a permanent position with the team, and has quickly become expert with a wide range of its equipment.

Lewis, meanwhile, has impressed his colleagues from the start with his professional attitude, his maturity and the speed with which he picks up new skills. In nominating him Karen Brading, Deputy Head of the DLO, noted that he has made such good progress that an observer from outside of the University would now find it difficult to tell him apart from the team’s fully-qualified tradesmen. ‘Lewis has set the bar high for those who follow in his footsteps,’ she wrote. He is now working on his level 3 NVQ in carpentry, and the plan is that he will then move into permanent employment with the DLO.

The Apprentice Awards are intended to recognise apprentices' outstanding work and contribution to the University.

Temporary new Executive Assistant for Paul Goffin

Barbara Wright, Executive Assistant to Director of Estates Paul Goffin, will be on leave recovering from knee replacement surgery for around six weeks from late January. In her absence, Kate McCall-McCowan will be covering for her as Temporary Executive Assistant; over this period she should be the first point of contact for all inquiries for the Director of Estates. 

Security Services Tutor Officers show new recruits the ropes

Six experienced Security Services team members have been serving as tutors for new recruits on a voluntary basis. They have helped the team’s recent intake of new patrol officers settle in and learn the range of skills expected of them after their initial five-day induction period has ended. Each new recruit is attached to a dedicated tutor officer for an intensive period of ten shifts to develop their understanding and practical knowledge, helping them become effective patrol officers more quickly. Shift supervisors report that the changes have been a success: the new officers are better prepared to start work after receiving such extensive initial training. The Tutor Officers, meanwhile, also enjoyed the work and the development opportunity it offered. 

Ian Taylor becomes Principal Mechanical Services Project EngineerPrincipal Mechanical Services Engineer

Ian Taylor has been promoted from Deputy Mechanical Services Engineer to Principal Mechanical Services Project Engineer within the Building Services team. He will bolster the Building Service team’s existing support of Capital Projects, helping ensure the maintainability and operability of new buildings and major refurbishments. 

Two DLO people to start NVQs

Two Direct Labour Organisation (DLO) employees are starting two-year NVQ qualifications in mechanical maintenance as part of the team’s efforts to improve the skill levels and flexibility of its operatives. One currently works as a plant attendant and will be improving his mechanical maintenance skills up to a level in line with the DLO’s maintenance operatives; the other is a specialist electrician who has recently joined the DLO and will use the course to broaden his expertise and ability to deal with a wider range of issues by gaining skills in mechanical maintenance. 


Martin Taylor joins Environmental Sustainability

Martin Taylor has joined the Environmental Sustainability team as Sustainability Engineer. An experienced heating, ventilation and air conditioning (HVAC) and process engineer, he works on making the estate more sustainable by improving the energy efficiency of building systems such as boilers, chillers and scientific infrastructure. 

New health & safety procedures for DLO operatives

A new set of working processes recently introduced by the Direct Labour Organisation (DLO) will improve safety at work for DLO staff. Introduced before Christmas, the new process means that after being assigned to do a job that has been logged in Planon, DLO staff will be taken to a questionnaire that will lead them through the checks and precautions they need to make before starting work, depending on the nature of the job and its location – for example, before they start a job that will involve working at height, they will have to complete a checklist to ensure they do so safely. This should mean that work is completed more quickly and efficiently while also ensuring the safety of DLO people. 

From apprentices to employees

The FM apprentices taken on in late 2016 are already moving into permanent employment. Mollie Stevens, Apprentice FSA Events, last year became a Venue Sales Assistant – she was the second of the first cohort of FM apprentices to move into long-term employment, after Kya Gibbons became a permanent member of the University Mail Service earlier in 2017. It was later announced that Jordan Morris has moved from Reprographics Apprentice to become a permanent member of the University Print Studio team, and then that Michael Arkell and Yasmin Ward have both become Facilities Support Assistants at the ROQ. The FM team now aims to take on and train a new group of apprentices in late 2018.

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